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When Clients Weren’t Heard, It Took 'Learning to Listen' to Hear Them

Posted by HRDQ on 02/19/2018 to Communication
Improve Listening Skills in the Workplace No One Was Listening  Listening is an integral part of the success (or failure) of communication in the workplace. This became apparent to one large company of about 34,000 employees that needed to address a number of complaints about its compensation-benefits department. The common thread of many complaints was that employees were not listening when handling internal needs and requests. The vice president of human resources asked me to work with this department to see how the situation could be improved. I turned to HRDQ's Learning to Listen, a comprehensive communication assessment that could help identify how this department was struggling and provide a road map to improvement.  
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How a Communication Assessment Tool Fixed a Broken Team

Posted by HRDQ on 02/19/2018 to Communication
The Value of an Effective Communication Assessment Tool Relationships Were Strained The human resources manager of a large company contacted Gary Turner of Turner Consulting when her department experienced an influx of complaints coming from the firm's administrative team. The HR manager suspected that the complaints, which were mostly interpersonal in nature, were the result of recent organizational changes. In just 12 months, productivity had dropped, job satisfaction was at an all-time low, and relationships were strained. The human resources department was overwhelmed with the number of complaints and the failed attempts to improve the situation. The manager of the administrative team was equally frustrated. Diagnosing the Cause of the Problem Recognizing these symptoms from past training experience, Turner recommended to the client that they administer a communication assessment tool, 'What's My Communication Style?'as a diagnostic item and a starting point for intervention. The 24-item online assessment identifies personal communication style, and in this case, was used to profile the mix of styles within the administrative team in order to help them learn their style and how it affects others. 'What's My Communication Style?' also gave individuals a practical tool for learning how to better adapt style to improve communication and relationships with their peers. As expected, the assessment results confirmed that the team was made up of a variety of communication styles. But one metric stood out as a possible cause for the team's low morale and resulting decrease in productivity.  What's My Communication Style? revealed that while the team scored slightly above average in the "direct," "considerate," and "systematic" styles, it scored dangerously low in the "spirited" dimension. Individuals who score at the average level or above in the spirited style tend to be enthusiastic, focus on the big picture, build alliances, and prefer to work with other people. However, a low spirited score is typically indicative of individuals who are competitive, resistant to change, and terse with others. These personality characteristics were in-line with the behavior that the human resources team observed among the administrative team. "Using this insight, I developed a training session targeted at addressing the trouble spots and challenges teams face when the Spirited style is underdeveloped. I coupled that with individual coaching sessions focused on reducing competitive behavior and helping the team work together more collaboratively," Turner says. "In addition, I paid particular attention to "flexing" the ability to adapt one's dominant style to better communicate and interact with others." Team Harmony and Increased Job Satisfaction There was an immediate improvement in productivity for both the administrative and human resource teams following the intervention. Within just three months, the human resources team reported a 90 percent drop in the number of administrative team complaints. And unlike before, no one on the administrative team has applied for an internal transfer to a different function.
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Communication Derailed

Posted by HRDQ on 02/19/2018 to Communication
Communication Derailed, HRDQ’s popular interactive communication training game provides a powerful demonstration of communication’s impact in the workplace and teaches the necessary skills for effective communication.
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Why Do You Hit it Off with Some People, but Not Others?

Posted by HRDQ on 02/19/2018 to Communication
How to Improve Communication Styles in the Workplace It may be that you have different Neurolinguistic styles. While we all use our senses, everyone has an unconscious lean towards one channel over another. This is called Neurolinguistic Programming or NLP. We don’t just use this preference when taking in information, it also influences the way we organize it in our heads, and how we communicate that sensory information to others around us.
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Successful communication styles starts with knowing your personality style

What is   communication style? When asked many people think of two or more people engaged in conversation. But communication is a multifaceted series of actions and interpretations, simultaneously more complex and simple than conversation. Four different forms of communication are verbal, paraverbal, body language, and the use of personal space. All four forms send messages to other people. 
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Playing Up Your Style for Better Communication

Ask anyone in an organization and it won’t take much for them to identify a coworker they feel they work well with and another they find challenging. The reasoning behind this has a lot to do with personality styles, after all, some combinations are more complementary than others. If your organization wants to make meaningful improvements to their relationships, there’s no better place to start than personality style. It’s the foundation of interpersonal skills development, and vital to effective communication.
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How to Become a Model Listener

Have you heard? Effective listening skills are the foundation for better communication, decision making, and teamwork, as well as reduced absenteeism, turnover, and conflict. Yet studies show people remember only half of what they hear, even moments after they’ve heard it. That’s because listening and hearing are not one and the same. And while we may be born with the ability to hear, the   ability to listen  is a skill that must be developed.
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