How a Communication Style Assessment Helped a Struggling Admin Team

Posted by HRDQ on 10/26/2018 to Communication
Communication Style Assessment

Communication Style Assessments Help Struggling Teams

HRDQ’s “What’s My Communication Style?communication style assessment tool has offered many managers and employees the opportunity to learn their own style and develop a way to better communicate with others.

Gary Turner, an award-winning trainer and consultant, used “What’s My Communication Style?” to help a large company with a morale issue in its administrative team. The HR manager contacted Turner and told him she suspected that the complaints, which were mostly interpersonal in nature, were the result of recent organizational changes. She reported that within the previous year, productivity had dropped and job satisfaction was low.

“I recognized these symptoms from past training experience, [so] I recommended to the client that they administer “What’s My Communication Style?” as a diagnostic tool and starting point for intervention,” Turner said.  “The online assessment identifies personal communication style, and, in this case, was used to profile the mix of styles within the administrative team.”

The program also gave individuals a practical tool for learning the types of communication and how to better adapt their style to improve communication and relationships with their peers. As expected, the assessment results confirmed that the team was made up of a variety of communication styles. But one metric stood out as a possible cause for the team’s problems: a very low ‘Spirited’ score.

The team scored slightly above average in the ‘Direct,’ ‘Considerate,’ and ‘Systematic’ styles, but it scored very low in the ‘Spirited’ (which indicates a person who is enthusiastic, enjoys teamwork, focuses on the big picture, and is open to alliance building) style. A low Spirited score typically indicates individuals who are competitive, resistant to change, and terse with others. These personality characteristics were in-line with the behavior that the human resources team observed among the administrative team.

Turner developed a training session targeted at addressing the trouble spots and challenges teams face when the Spirited style is underdeveloped. He also performed individual coaching sessions focused on reducing competitive behavior and helping the team work together more collaboratively.

The results? There was an immediate improvement in productivity for both the administrative and human resource teams following the intervention. Within just three months, the human resources team reported a 90% drop in the number of administrative team complaints. Not only did the administrative team improve its job satisfaction, productivity, and morale, but the human resources team is now able to focus its efforts in other areas.

What's My Communication Style?” is a powerful centerpiece for management development and interpersonal skills training. The communications assessment is part of the bestselling HRDQ Style Series and provides practical training that enables lasting insights into how to gain mastery over one's own communication behavior and how to interpret the behavior of others in any situation.

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Communication Style Assessment